Terms & Conditions

OUR DELIVERY POLICY

  • Quick delivery: We aim to dispatch and deliver your order to you as quickly as possible.
  • Free delivery: New Zealand wide for blinds under 2.5 metres and non-rural. For larger blinds, a flat shipping rate of $30 applies. For information on rural delivery cost call 0800 765 52.
  • Delivery Method and Labelling: Your selections will be delivered to your door via Courier.
  • No Signature Required: All deliveries will not require a signature unless specifically stated by you.
  • Dispatch Notification: We will notify you by email when your order has been dispatched.
  • Delivery Times: If your item is in stock we aim to deliver within 10 to 15 days for all blinds except Honeycomb which takes 4 weeks. All back orders will be delivered within 21 days unless personally notified.

RETURNS POLICY

We do not provide a refund if you have changed your mind about a particular purchase so we ask that you choose carefully.

If goods are proven faulty, we will provide a replacement free of charge under the Consumer Guarantees Act.

NO TOLERANCE POLICY REGARDING FRAUD

We will report credit card fraud to the relevant authorities of any attempted fraudulent order. Credit Card fraud in particular is a crime that is being committed daily over the internet.

OVERSEAS ORDERS

We will only accept overseas orders from Australia, United Kingdom, Canada and the USA. This is to ensure that we are both protected from credit card fraud.

PRIVACY STATEMENT

  • Secure Details: Internet Ordering and Security is of utmost concern to us. We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone – at all!!
  • Credit Card Transactions: All your transactions are completed with the security provided by the highest level encryption servers available. Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence.
  • Multiple Payment Methods: If for any reason you do not feel safe entering your credit card information on our site, please feel free to fax, mail or post your order to us.
  • Secure Account: We use every means available to protect your sensitive information – that’s why when you initially order from us, you will need to register as a customer by opening an account.

DISCLAIMER

The content of the Roller Blinds NZ Ltd website is provided for information purposes only. No claim is made as to the accuracy or authenticity of the content of this web site at anytime.

In no event shall Roller Blinds NZ Ltd be liable for any damages of any kind arising from the use of this web site, including, but limited to punitive, incidental, indirect, direct and consequential damages.

You should assume that everything you read on the Roller Blinds NZ Ltd website is copyrighted unless otherwise noted. Under no circumstances can any of the content of this site be used without permission of Roller Blinds NZ Ltd.

We make every effort to ensure the colours and textures shown on our website accurately match our blinds. However, there may be some differences in actual colours due to differences in computer systems and monitors.  Natural products like wood and bamboo have a natural character and may have subtle colour differences.

We strongly recommend ordering free samples to get an accurate representation of colours before purchasing.

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If you still have questions please don’t hesitate to contact us